TERMS AND CONDITIONS
Shipping
We serve the lower U.S. 48 states for certain products we offer. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your item(s). Shipping date estimates may appear for purchases on special order items.
The shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping carrier is subject to change after an order is placed.
Returns Policy
Based on our authorization, you may return most new, unopened items within 14 days of delivery for a full refund less a 25% handling fee. We'll pay the return shipping costs if the return is a result of our error if we are notified within 5 days of you receiving your order.
Approved returns, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Approved returns, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
NOTE: under no circumstances will we accept any merchandise returned without prior authorization.
Unauthorized returns will be refused and returned to the sender at their expense.
Shortages / Damages:
Each shipment is carefully counted and inspected before leaving the warehouse. Please inspect each shipment on receipt of merchandise, noting any discrepancy on the freight bill at time of delivery. Discrepancies or damages, which occur in transit, are the carriers responsibility and a claim should be filed immediately with the carrier. Claims for shortages must be filed with Let's GO Bike and Fitness LLC within (3) days from the time the shipment is received. A Return Authorization must be obtained before returning any product(s).
Privacy Policy:
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
YOUR INFORMATION, WHETHER PUBLIC OR PRIVATE, WILL NOT BE SOLD, EXCHANGED, TRANSFERRED, OR GIVEN TO ANY OTHER COMPANY FOR ANY REASON WHATSOEVER, WITHOUT YOUR CONSENT, OTHER THAN FOR THE EXPRESS PURPOSE OF DELIVERING THE PURCHASED PRODUCT OR SERVICE REQUESTED.
To administer a contest, promotion, survey or other site feature
To send periodic emails
THE EMAIL ADDRESS YOU PROVIDE FOR ORDER PROCESSING, WILL ONLY BE USED TO SEND YOU INFORMATION AND UPDATES PERTAINING TO YOUR ORDER.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.